Homezena, LLC (“Homezena,” “Company,” “we,” or “us”) recognizes the importance of protecting personal information and safeguarding privacy. To help us achieve this, we created this Privacy Policy (“Policy”). This Policy describes what information we collect when visitors and users (“you”) visit our company application (“App”), company website (“Website”), or access services through our App, Website, or otherwise, how we collect and use that information, and what your rights and options are.
By using our App, Website, or by accessing services through our App or Website, you represent and agree that you can access, have read, and agree to be bound by this Policy.
- Effective Date
The effective date of this Policy is September 1, 2024.
- Information We Collect
Homezena collects information needed to process your transactions, fulfill your requests, deliver services to you, and maintain our customer records. This information includes the following:
- Contact information (including name, e-mail address, physical address, and phone number).
- Information related to residential real estate (including property attributes, price, location).
- Tracking and use information (including patterns of which pieces of real estate you visit, patterns of which pieces of real estate you prefer, your precise geolocation, and information that is automatically shared with us by your use of or visit to the App or Website, like time of visit or use, Internet Protocol (IP) address, and cookies).
We do not knowingly collect, process, use, or share information from children sixteen years or younger.
- How We Collect Your Information
We collect information when you actively give it to us. For example, we collect the information you provide us when you use our services, respond to our polls and surveys, give us feedback, or request information. Also, we collect information about you by tracking your use of the Website, App, or our services. For example, we collect information through the use of cookies. And, most web browsers provide information about the operating system, web browser version, the IP address the browser is using, and the domain name of your Internet service provider. Typically, this information is available to every website a user visits.
- How We Process and Use Your Information
To protect you, we use any information we collect in a manner that is reasonably proportionate to achieve the following.
We use your information to: provide and improve our App, Website, and Services; communicate with you; provide you with the services you request; perform or enforce our agreements; to comply with our legal obligations; to provide customer support in connection with our App, Website, or services; to maintain and enhance the security of our App and Website; to prevent abuse of our App and Website; to protect our interests or the interests of third parties; to maintain and enhance the security of our App and Website; to conduct surveys; for analytics; and for any other purpose with your consent.
We review the information we collect to ensure we comply with applicable state and federal laws. For example, some states require us to investigate and report data breaches to users. Some states require us to report data breaches to state authorities, consumer reporting agencies, media outlets, credit bureaus, or other agencies. Other states require us to respond to your requests about your information. And, we review information we collect to comply with our internal data policies and procedures, and to ensure those policies and procedures comply with state and federal law.
When permissible, we use your information to improve and customize the content and layout of our App, Website, and other communication tools. For example, we may use your information to notify you of updates to our App and Website, to notify you of relevant products and services, to notify you of upcoming events and programs, and to track your usage of our App, Website, and services.
We will never use your information to discriminate against you or others.
- How We Share Your Information
Homezena never sells your information. And, generally, Homezena does not share your information. Some exceptions are the following.
- Service Provision
We do not share your information with third parties.
We will anonymize your information and use it to determine trends and improve service delivery to you and other users.
- Safety, Security, and Compliance
We may disclose and use your information in special circumstances where we believe in good faith that such disclosures: (a) are required by law, including, for example, to comply with a court order or subpoena; (b) will help us enforce our User Agreements or Terms and Conditions; (c) will help protect your safety or security, including the safety and security of property that belongs to you; or, (d) will help protect the safety and security of the Company, App, Website, or third parties, including the safety and security of property that belongs to the Company or third parties.
- Deletion, Disposal, and Transfer
Periodically, Homezena evaluates whether to delete or destroy the information we collect. Homezena retains information only for as long as is reasonably necessary for the purposes described by this Policy. To determine whether Homezena will delete or destroy your information, we consider how much time has passed since we collected your information and whether it continues to help us analyze trends and improve service delivery. Once we determine it is no longer reasonably necessary to use your information for this purpose, we will delete, destroy, or dispose of your information in compliance with applicable state and federal laws.
If you live in a state that grants you the right to request we delete your information, we will do so upon your request, unless doing so prevents us from completing our transaction with you, providing you with the services you requested from us, fulfilling our contractual obligations to you, or as otherwise permitted by applicable state and federal law.
If all or substantially all of our business assets are transferred to or acquired by another company, your information may be one of the transferred assets.
- Links to Other Sites or Services
The App or Website may contain links to other websites whose information practices may be different than ours. The Company is not responsible or liable for the information collection practices or content of such linked websites. When accessing these websites, you should consult their privacy policies. We have no control over information that is submitted to, or collected by, these third parties.
- Opt-Out and Other Rights
If you live in a state that grants you certain rights related to your personal information, we will honor your request to exercise those rights. Please note that some states grant rights that don’t apply to Homezena’s activities as of the effective date of this Policy. Homezena will honor user requests to exercise the following rights and will never retaliate or discriminate against users for doing so.
Residents of California have the following rights related to the “processing” of their personal information. “Processing” means the collection, use, sale, storage, disclosure, analysis, deletion, or modification of personal information. These include:
- The right to confirm whether we are processing your personal information and what information it is;
- The right to correct the personal information being processed;
- The right to delete the personal information being processed;
- The right to access the personal information being processed;
- The right to opt-out of the sale of your personal information;
- The right to opt-out of our processing personal information for targeted advertising or profiling; and
- The right to limit the use and disclosure of your sensitive personal information.
In compliance with California law, this Policy discloses the categories of personal information collected, the categories of personal information we share with third parties, the categories of third parties with whom we share personal information, the purposes for which personal information is collected, and how and where users, visitors, or their agents can exercise a right related to their personal information.
- How to Contact Us or Exercise your Rights under State Law
If you or your agent have questions or concerns about this Policy or its implementation, or would like to make a request related to your information, including a request to exercise any right you have under state law related to your information, please contact us at the “Contact Us” link below, by calling toll free [phone number], by sending an email to cu***********@ho******.com , or by sending us a letter at the address below. You may appeal our response to any request you make the same way. To protect your privacy and security, we will take reasonable steps to verify your identity before responding to your requests.
Homezena, LLC
Attn: Privacy Matters
15980 S Sturgeon Drive
Olathe, Kansas 66062
- How You Will Know if We Change This Policy
We reserve the right to change or remove this Policy at our discretion at any time. If we change or remove this policy we will notify you in advance, in accordance with applicable state and federal law. We encourage you to visit this page frequently to stay informed.
Changes to this Policy may affect our use of personal information collected or processed prior to our notification to you of the changes. If you do not wish to permit changes in our use of your information, prior to the effective date of the changes, you must notify us that you do not wish to permit changes in our use of your information.
